EV Charging Station Maintenance Tips for Commercial Properties

How ChargeSmart EV customers can keep their Level 2 and Level 3 stations running smoothly

Adding EV charging to your business is a great way to draw visitors, support employees, and increase visibility for your brand.  Once your chargers are installed, routine awareness and observation become an important part of keeping your station reliable.  While you cannot open or alter any hardware yourself, there are still simple steps you can take to identify potential issues early and ensure uninterrupted service for your customers and drivers.

Below are practical maintenance tips specifically for ChargeSmart EV commercial charging sites.

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How Often Should I Check My EV Charging Stations

Commercial chargers experience heavier usage and more exposure to the elements than home chargers.  A quick weekly walkaround helps catch issues that could impact performance.  You do not need to perform any repairs and should not attempt to open the equipment.  Your role is simply to observe and report anything unusual so it can be addressed quickly and safely by a qualified technician.

Inspect for Visible Damage

External damage is one of the first signs that professional attention may be needed.  Level 2 and Level 3 chargers installed outdoors can experience accidental bumps, vandalism, or weather wear.

During your weekly checks, look for:

• Burns or scorch marks
• Loose or exposed wires
• Cracks, dents, or broken panels
• Damaged connectors
• Frayed, pinched, or torn cables
• Corrosion or rust buildup

If you see exposed wires, burns, or anything that appears unsafe, notify ChargeSmart EV immediately.  Do not attempt to open or service the unit yourself.

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Keep Cables and External Components Clean and Tidy

While you cannot service the charger internally, routine surface cleaning is helpful.  Before wiping, confirm the unit is not actively in use.  A dry cloth is typically all that is needed to clean screens, housings, handles, and card readers.

After charging sessions, make sure cables are placed back in their holders.  This helps prevent tripping hazards, cable strain, and damage that could shorten their lifespan.

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Monitor Charging Performance

Many issues are only visible through station performance trends.  Commercial operators using ChargeSmart EV management software can monitor real time data to catch irregularities early.

Watch for:

• Sessions that routinely stop early
• Frequent payment failures
• Communication errors on screens or software

Reporting these signs promptly helps reduce downtime and keeps your site dependable.

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Stay Current with Software and Firmware Updates

Software and firmware updates improve reliability and compatibility with new EV models.  These updates are managed by ChargeSmart EV directly and should not be applied manually by the site owner.  If an update is required or fails unexpectedly, notify ChargeSmart EV so a technician can provide support.  T.  Tn some instances, ChargeSmart EV may reach out for assistance with on-screen prompts if a software or firmware update is needed in-person and cannot be executed remotely.

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Consider Weather Impacts

Year round outdoor operation exposes your chargers to extreme temperatures.

In colder months:

• Ice and snow can damage cables or create moisture issues.
• Repeated freeze and thaw cycles can affect plastics and connectors.

In hotter months:

• Excessive heat can stress internal components or reduce charging efficiency.
• Blocked vents or debris buildup can contribute to overheating.

Regular visual checks help identify early signs of weather related wear.

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Warranty Information and Long Term Protection

ChargeSmart EV provides the following standard manufacturer warranties:

• Level 2 chargers come with a 3 year parts only warranty.  Labor is not included.
• DCFC chargers come with a 2 year parts only warranty.  Labor is not included.

Because commercial chargers operate heavily and contain sensitive components, many site owners choose to invest in extended labor warranties or full coverage plans for long term protection.  These plans help ensure fast, professional service without unexpected costs, especially for high traffic sites or DC fast charging equipment.  If you would like help selecting a warranty package that fits your location, our team can assist.

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Protect Your Charging Investment with Simple Routine Awareness

Your role as a commercial charging operator is not to fix equipment but to observe, report, and keep the area safe and clean.  These simple steps greatly improve uptime, extend the life of your stations, and help ChargeSmart EV service teams resolve issues quickly.

If you are planning to add new Level 2 or Level 3 chargers to your business or want guidance on warranties and long term support, reach out to ChargeSmart EV for a free consultation.  We are here to help you build a reliable, future focused charging experience for your customers and community.

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